Senior Account Director / Partner Strategy

The Account Director / Partner Strategy Director acts as the liaison between internal execution teams and Key Client stakeholders on all project/product and account level engagements. This role is responsible for Director and VP level stakeholder communications, supporting internal direction, client partnership (trusted advisor who provides strategy), and oversight of client interactions. The Director possesses relationship development, critical thinking, and strategy talents and enlists these capabilities to lead client partner strategy, client proposals/ presentations, and client meetings. Additional management responsibilities include leading a team of account managers.

Account Management & Partner Strategy

Serves as the Alloy lead for strategy discussion with our client-partners collaborating with our internal strategy team to create holistic strategic direction
Leads the intake and scoping for strategic engagements including statement of work and proposals
Build and nurture strong client relationships, anticipating their needs and providing strategic insights.
Determine (in collaboration with partner) and define the client business goals and objectives and the strategy needed to achieve said objectives
Collaborate with the cross-functional team to create and deliver client presentations, including project updates, strategy discussions, and quarterly performance reviews.

Team Leadership & Management

Manage account team through direct management responsibilities, modeling best practices, development planning and training.
Organize and coordinate workflows across teams, ensuring alignment with project timelines and objectives.
Serve as a liaison between the client and internal teams, translating client goals into actionable tasks.
Engage internal resources to deploy, optimize, and bring value to client partnerships
Work closely with clients to analyze and optimize product/project performance by communicating details of strategy, execution, and supporting the client for all needs and requests
Prioritizes and manages multiple tasks simultaneously while coordinating with other departments, both internally and externally

Project Oversight & Strategic Planning

Provide strategic direction and an account-level point of view to ensure all work aligns with client goals and objectives.
Collaborate closely with a dedicated project manager to coordinate project planning, execution, and delivery.
Partner with the project manager to ensure budgets, timelines, and deliverables are managed effectively and remain on track.
Lead strategic account planning efforts, collaborating with Digital Strategy, identifying opportunities for client retention, growth, and long-term success.
Evaluate project performance and success metrics, offering post-project analysis and actionable recommendations to enhance future outcomes.

Experience: 10–15+ years in account management, preferably in a software company, digital agency or similar environment.

Communication: Exceptional verbal and written communication skills, with the ability to present complex ideas clearly.

Team Leadership: Proven ability to lead and manage cross-functional teams, ensuring alignment and success.

Client Management: Strong relationship-building skills with a client-first approach and a track record of managing multiple accounts.

Technical Knowledge: Familiarity with digital development, UX/UI design processes, data analytics, and QA workflows is a plus.

Growth: Demonstrated track record of acquisition, account growth, retention and

Problem Solving: Strategic thinker with the ability to anticipate challenges, adapt to changing needs, and deliver solutions.